System Monitoring Specialist

The Systems Monitoring Specialist is responsible for monitoring and investigating the performance of PV systems, identifying non-reporting and underperforming systems, and ensuring timely issue resolution. This role involves utilizing Salesforce and monitoring platforms to generate and analyze reports, collaborating across departments, and working closely with vendors and project managers to streamline processes. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and the ability to adapt to a dynamic work environment.

Essential Job Functions

• Monitor and investigate non-reporting and underperforming PV systems, generating cases when necessary.
• Utilize Salesforce and monitoring platforms to generate, analyze, and report on system performance data.
• Collaborate with internal teams and external partners to investigate and resolve known production issues.
• Validate the resolution of production issues through detailed monitoring checks.
• Work closely with vendors and project managers to streamline processes, improving overall efficiency and effectiveness.
• Other duties as assigned by leadership

Competencies

• Strong written and verbal communication skills with exceptional attention to detail.
• Ability to work independently, prioritize tasks, and manage workload effectively.
• Analytical mindset to identify root causes and propose actionable solutions.
• Proven ability to coordinate and collaborate seamlessly across teams.
• Open to feedback and direction, actively incorporating constructive suggestions.
• Ability to adapt to changing processes, software, and operational demands.

Education/Experience

• Strong aptitude for both qualitative and quantitative problem-solving.
• Preferred experience with solar photovoltaic systems and monitoring platforms.
• Familiarity with Salesforce is a plus.
• Proficiency with Google Workspace is preferred.

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

• Regular responsibilities include speaking, listening, standing, walking, using hands for handling or feeling, and reaching with arms.
• Occasionally, the employee may need to sit, climb, balance, stoop, kneel, crouch, or crawl. Lifting and moving objects up to 10 pounds frequently and up to 25 pounds occasionally is required. Vision requirements include close, distance, color vision, peripheral vision, depth perception, and focus adjustment.

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.