Field Collections Agent

Join the Solar For All Revolution!

At PosiGen we are committed to making a positive impact in our communities and the world by providing access to affordable solar energy for all. Our mission is to offer the best solution for our customers, enabling them to invest in their homes and take steps toward a brighter future. We're currently seeking a Field Collections Agent who will be responsible for traveling around the New Orleans area by providing outstanding service to our customers. Reporting directly to our Retention Manager, the Field Collections Agent will play a critical role in advising and influencing customers on the payment options for debt recovery, and ensuring compliance with company policies in a professional manner. This position offers an excellent compensation and benefits package:

• Hourly rate up to $19 hourly + Commission Incentive Potential
• Medical, Dental, Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA, FSA, Stock Options, Paid Maternity and Leave, Financial Wellness, and More!
• PTO, 9 Paid Holidays, plus 2 Floating Holidays
• Stock options awarded annually

This position requires traveling through the state of Louisiana with our company vehicle

What will you do?

• Handle each customer call promptly and in the correct manner,
• updating records accordingly Input customer related data accurately and efficiently
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified
• Explain the terms of lease as appropriate
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
• Decide on the correct action when negotiating payments
• Complete any administrative tasks as required for the efficient running of the department
• Abide by strict Company policies and procedures at all times, ensuring that all requirements are met

Competencies

• Able to work independently and prioritize workload
• Persuasive, persistent and self-motivated
• Able to show empathy, assertiveness, tact, and resilience
• Possess the ability to relate to people from various backgrounds.
• Ability to accurately type 45 words/minute
• Ability to adapt to a fast-paced, changing environment
• Ability to communicate effectively over the phone and email
• Team player attitude a MUST!

Education/Experience

• Possess a High School diploma or GED
• Two years of customer service experience
• Knowledge of Billing and Collections procedures
• Salesforce experience is a plus
• Bilingual is a plus
• Knowledge of Microsoft Outlook is required 
• Must have a valid state license and clear driving record
• Must have reliable transportation
• Proficiency with Google Workspace preferred
• Excellent written and verbal communication skills required
• Excellent customer service experience and skills are required

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. 
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.