Collections Agent - Bilingual

Join the Solar For All Revolution!

At PosiGen we are committed to making a positive impact in our communities and the world by providing access to affordable solar energy for all. Our mission is to offer the best solution for our customers, enabling them to invest in their homes and take steps toward a brighter future. We're currently seeking a Collections Agent who will be responsible for providing outstanding service to our customers. Reporting directly to our Collections Manager, the Collections Agent will play a critical role in receiving incoming and outbound calls to customers in arrears, discussing payment options, and ensuring compliance with company policies in a professional manner. This position offers an excellent compensation and benefits package:

• Hourly rate + Commission Incentive Potential ( year target earning 55-65k)
• Medical, Dental, Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA, FSA, Stock Options, Paid Maternity and Leave, Financial Wellness, and More!
• Paid time off, 13 paid holiday and 2 Floating Holidays
• Stock options awarded annually

Please note, that this position is in-office at our NEW Corporate Office around the Galleria Area in Houston,TX. 

What will you do?

• Ensure an excellent customer service experience for PosiGen customers to resolve their past due accounts.
• Receive incoming and make outbound calls to customers in arrears to discuss payment options
• Advise and influence customers on the payment options for debt recovery
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
• Handle escalated customer calls and address any collection issues expediently to ensure customer satisfaction

We want to hear from you if:

• 2 years of experience in a call center or collection agency preferred
• Salesforce experience is a PLUS
• Bilingual Spanish-speaking preferred
• Have de-escalation, advanced customer service experience, and analytical skills
• Knowledge of billing, collections, and customer service procedures
• Have the ability to relate to people from a variety of different backgrounds
• Great communication skills and outgoing personality 

Physical Demands

• The physical requirements outlined are essential for performing the core duties of this role.
• Regular responsibilities include speaking, listening, standing, walking, using hands for handling or feeling, and reaching with arms.
• Occasionally, the employee may need to sit, climb, balance, stoop, kneel, crouch, or crawl. Lifting and moving objects up to 10 pounds frequently and up to 25 pounds occasionally is required. Vision requirements include close, distance, color vision, peripheral vision, depth perception, and focus adjustment.

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.