Field Service Technician III

Essential Job Functions

• Organize and maintain the warranty and service schedule. Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
• Installation of the mechanical systems of ground or roof-mounted solar systems
• Assemble the racking and solar array. Assemble equipment along with properly sealing all roof penetrations
• Project clean-up including job site and working vehicle
• Assist with onsite damage/roof assessments
• Work with the Field service tech 3 to allocate labor resources to service and warranty projects as needed
• Complete non-electrical Field Service Dispatches (FSDs) and assist the Field Service Technicians with electrical FSDs as needed
• Receive, update, and complete FSDs within the Service Dashboard in Salesforce Assist with other branch tasks including inspections and site audits when assigned
• Follow organization policies and procedures including OSHA requirements. Complete OSHA training as required
• Troubleshoot and resolve solar electric warranty and service issues that arise with modules, inverters, monitoring, and balance of system components
• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos, and written observations
• Assist with training and development for Field Service Technicians. 
• Serve as a subject matter expert by providing on the job training and up-training for the local field service team
• Support the onboarding and training of new members of the field service team
• Regularly exceed defined goals for field service key performance indicators including but not limited to turnaround time, experience rating, and average dispatches completed

Competencies

• Must be able to work both on a team as well as a one man/woman show
• Ability to stay organized and maintains project records
• Excellent written and verbal communication skills required for accurate quality control evaluation documentation and work oversight
• The ability to read plans, specifications, diagrams, equipment submittals, and material data sheets
• Excellent time management
• Ability to capture referrals and leave customers happy

Education/Experience

• High School or Trade School degree in a discipline related to construction or building sciences, engineering, or architecture is preferred
• 1+ years experience in a discipline related to construction or building sciences; estimating, installing, or site auditing experience is preferred; 
• Residential Solar/photovoltaic installation experience is strongly preferred
• Proficiency with computers and various applications including MS Office, as well as a general disposition towards learning technology including the use of online platforms such as but not limited to Dropbox, and Salesforce (CRM) on various devices (laptop, tablet, and smartphone)
• Proficiency with Google Workspace is preferred
• Ability for and no fear of working from ladders/scaffolding or working in confined spaces such as crawl spaces or attics, under mobile homes
• General knowledge of the installation of energy-saving materials and associated tools
• Must have a valid state driver’s license and reliable transportation
• Willing to move through the pre-employment screening process

Physical Demands

• The physical demands outlined below are representative of those that an employee must meet to successfully perform the essential functions of this role.
• Ability to work in a variety of extreme environmental conditions (e.g., high heat, cold temperatures).
• Must be willing and able to climb ladders, ascend/descend stairs, and work on rooftops of multi-level buildings, as well as within confined spaces such as attics.
• While performing the duties of this role, the employee will regularly be required to speak and hear. The role frequently requires standing, walking, using hands and fingers to handle or feel objects, and reaching with hands and arms.
• Must be capable of lifting up to 70 pounds.
• The employee will occasionally need to sit, climb, balance, stoop, kneel, crouch, or crawl. Specific vision requirements for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.. 

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.