Field Service Helper - Removal & Reinstall

*MUST BE COMFORTABLE ON ROOFS**

Summary
The PosiGen Field Service Helper - Removal & Reinstall is an entry-level position designed to provide on-the-job training and mentorship for individuals interested in pursuing a career as a PosiGen Field Service Technician. Field Service Helper will work closely with experienced technicians to learn the skills and knowledge necessary to install, inspect, and maintain photovoltaic (PV) systems and perform energy efficiency upgrades. This position offers a structured learning environment with opportunities for career advancement within PosiGen.

Essential Job Functions

• Observe and assist: Shadow experienced PosiGen technicians on various job sites to learn about PV system installation, energy efficiency techniques, and safety procedures.
• Hands-on learning: Gradually take on increasing responsibilities under direct supervision, such as assisting with equipment installation, conducting basic site inspections, and performing minor repairs.
• Develop technical skills: Learn to use tools and equipment, interpret technical documents, and troubleshoot basic issues related to PosiGen's PV systems and energy efficiency solutions.
• Customer interaction: Observe and participate in customer interactions to develop communication and problem-solving skills in line with PosiGen's values.
• Documentation and reporting: Assist with completing paperwork, uploading data, and maintaining accurate records according to PosiGen's procedures.
• Continuous learning: Actively participate in PosiGen training sessions, study relevant materials, and seek guidance from mentors.
• Adhere to all organizational policies and OSHA requirements, including participation in mandatory safety training.
• Maintain a clean and organized workspace, strictly following safety guidelines and protocols.
• Assist with troubleshooting and repairing photovoltaic (PV) systems as directed by technicians.
• Support technicians in conducting and completing physical inspections of PV systems.
• Prepare and organize tools and equipment needed for field service cases.
• Transport tools, materials, and equipment to and from job sites as required.
• Perform basic tasks such as ladder positioning, material preparation, and safety monitoring during field assessments.
• Support technicians in maintaining a professional and courteous demeanor during homeowner interactions.
• All other duties as assigned

Core Competencies

• Eagerness to Learn: A strong desire to learn new skills and knowledge related to solar energy, energy efficiency, and PosiGen's products and services.
• Communication Skills: Ability to communicate effectively with team members and customers in a clear and professional manner.
• Attention to Detail: Ability to follow instructions carefully, pay close attention to detail, and accurately complete assigned tasks.
• Problem-Solving Aptitude: Ability to identify and solve basic problems under the guidance of experienced technicians.
• Commitment to Excellence: Identify what needs to be accomplished and take action to achieve a standard of excellence beyond job expectations
• Corporate Values: Understand, embrace and integrate PosiGen’s corporate values into everyday duties and responsibilities
• Customer Service: Identify and respond to current and future needs by providing excellent service to internal customers (employees)
• Safety and Security: Promote a safe work environment for employees
• Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization

Education/Experience

• High school diploma or trade school degree in a discipline related to construction or building sciences.
• 1–3 years of roofing experience preferred.
• Prior residential solar experience is highly desirable but not required.
• Customer service experience preferred.
• Comfortable and capable of working on ladders, scaffolding, roofs, or in confined spaces such as crawl spaces, attics, or under mobile homes.
• General knowledge of installing energy-saving materials and associated tools is preferred.
• Proficiency with computers and various applications, including MS Office, Dropbox, and Salesforce (CRM). A strong willingness to learn and adapt to technology across devices (laptop, tablet, smartphone).
• Must be flexible with scheduling to accommodate customer availability.
• Must have a valid state driver’s license and reliable transportation.
• Willingness to undergo a pre-employment screening process.

Physical Demands

• The physical demands outlined below are representative of those that an employee must meet to successfully perform the essential functions of this role.
• Ability to work in a variety of extreme environmental conditions (e.g., high heat, cold temperatures).
• Must be willing and able to climb ladders, ascend/descend stairs, and work on rooftops of multi- level buildings, as well as within confined spaces such as attics.
• While performing the duties of this role, the employee will regularly be required to speak and hear.
• The role frequently requires standing, walking, using hands and fingers to handle or feel objects, and reaching with hands and arms.
• Must be capable of lifting up to 50 pounds.
• The employee will occasionally need to sit, climb, balance, stoop, kneel, crouch, or crawl.
• Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

EEO Statement
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.